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Esurance Insurance Review: Beware of Hidden Fees and Extra Charges



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Esurance Insurance Overview and Key Takeaways

Esurance has an intuitive and user-friendly website, a responsive mobile app, and interactive tools. If you have straightforward insurance needs and like managing your own policy, you can get a quote online for auto insurance in 43 states.

  • Sharp focus on online tools
  • Mixed customer satisfaction levels
  • Expected number of complaints

3.0 out of 5.0 stars

Esurance Insurance: Rating

Esurance scores 4.5 out of 5 when analyzed across a range of categories including price, extras, discounts, ease of filing a claim, type of coverage, customer complaints, and customer satisfaction.

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Editorial Credit: Fotosenmeer

Esurance Insurance: Services

As well as the usual range of coverage, here are some extras available with Esurance:

  • Roadside assistance: Get up to $75 for towing, lockouts, or tire changes if you’re stranded. Call for assistance in-app, but be aware this will constitute an insurance claim
  • Gap coverage: If you total your car or your car is stolen, gap coverage pays an difference between the value of the car and the outstanding loan or lease payments
  • CarMatch rental coverage: You’re covered for a rental car for up to 45 days or $3000 with this add-on. You’ll need comprehensive and collision coverage and this option is not available in all states

Esurance Insurance: Discounts

Esurance discounts include:

  • Avoiding traffic violations
  • Claim-free
  • Defensive driver course
  • Getting quote online
  • Good student
  • Home owner
  • Multiple policies
  • Multiple vehicles
  • Safety features
  • Upfront payment

Esurance Insurance: Complaints

This company gets about the expected number of complaints for a firm this size.

It would be a good idea to go check their BBB Complaints and other review websites before doing business with this company.

Esurance Insurance: What Else?

The website includes everything you need to know about insurance.

You’ll also find plenty of user-friendly tools like the following:

  • Fuelcaster: This predicts gas prices so you can pick the best time to fill up
  • Coverage counselor: Helps you establish the type of coverage you need
  • E-star: Locates recommended repair shops. Choose one of these shops and Esurance will guarantee any repairs for as long as you own the car

There’s also a robust mobile app with the following features:

  • RepairView: Check up on the progress of your repair in an approved shop in-app. Get daily photos showing you what’s going on
  • Photo claims: Submit photos to an appraiser in-app to expedite your claim

You can also get the following insurance from Esurance:

  • ATV insurance
  • Golf cart insurance
  • Motorcycle insurance
  • Renters insurance
  • Snowmobile insurance
  • Umbrella insurance

You can also find a range of other insurance products through affiliates.

Esurance Insurance: Pros and Cons


  • High levels of customer satisfaction
  • User-friendly website packed with tools
  • Lots of coverage options
  • Many discounts


  • Lots of complaints for home insurance

Compare Esurance Insurance to Cuintegrator Auto Insurance Providers

Delores is a single mother of a baby girl. She writes news as a part-time journalist for multiple news portals. She is an experienced journalist with a master's degree in Journalism. She covers all insurance verticals for The Cuintegrator.


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