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Travelers Insurance Review: They Are One Of The Largest US Auto Insurers



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Travelers Insurance Overview and Key Takeaways

Travelers is a long-standing insurance provider and among the largest insurance companies for auto and home insurance coverage.

  • One of the largest American auto insurers
  • Average or below for customer satisfaction
  • Fewer complaints than expected
The Travelers Companies logo e1446753164174

3.8 out of 5.0 stars

Travelers Insurance: Rating

Travelers scores 4.5 out of 5 across a variety of factors including discounts, coverage, pricing, ease of filing claims, customer satisfaction and complaints to state regulators.

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Travelers Insurance: Services

As well as the typical coverage options, you can find the following extras with Travelers:

  • Gap coverage: If your car is stolen or totaled before the lease is paid off, Travelers covers you for the shortfall between your loan balance and the car’s value
  • Rideshare: If you drive for Lyft or Uber, rideshare insurance with Travelers is available, but not in all states
  • IntelliDrive: If you agree to the installation of an app that tracks your driving habits, you could get discounts of up to 20% for safe driving
  • Premier new car replacement: If your car is 5 years old or newer, you’ll get a brand new vehicle if you total it. Gap coverage is included
  • Responsible driver program: One minor traffic violation and one accident will be forgiven every 36 months without your premiums increasing. The premier version of this add-on also includes a disappearing deductible, with a $50 reduction in premiums for every 6 months of claim-free driving

Travelers Insurance: Discounts

Travelers discounts include:

  • Driver training
  • Good student
  • Home owners
  • Hybrid cars
  • Multiple cars
  • Multiple policies
  • New car
  • No gaps in coverage
  • Paperless
  • Safe driver        
  • Student away at school
  • Upfront payment

Travelers Insurance: Complaints

Travelers generates fewer complaints than you would expect, and customer satisfaction is about average.

It would be a good idea to check their BBB Complaints and before doing business with any of these insurance companies.

Travelers Insurance: What Else?

The website allows you to manage your policy, pay bills, and track any claims.

The mobile app allows you to do all the above in-app, as well as calling for roadside assistance.

You can also manage your account from any Amazon Echo device with Alexa.

Travelers also offers the following types of insurance:

  • Boat
  • Business
  • Commercial
  • Condo
  • Farm
  • Identity theft
  • Landlord
  • Renters
  • Travelers
  • Umbrella

Travelers Insurance: Pros and Cons


  • Fewer complaints than expected            
  • Many coverage options
  • One of the largest US insurance providers


  • Lower than average customer satisfaction
  • Rideshare coverage not available in all states

Compare Travelers Insurance to Cuintegrator Auto Insurance Providers

Delores is a single mother of a baby girl. She writes news as a part-time journalist for multiple news portals. She is an experienced journalist with a master's degree in Journalism. She covers all insurance verticals for The Cuintegrator.


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