Since 1957, the Service Credit Union has served military personnel and their families stationed at Pease Air Force Base in New Hampshire. With over 800 employees, the credit union provides financial services at 50 locations in New Hampshire, North Dakota, Massachusetts, and Germany. Its services are advertised on the website

Service Credit Union

Service Credit Union Summary

Loans are available in a variety of forms. You may find it difficult to make an informed decision because you want to choose a lender that meets your specific needs. Recent attention has been focused on the Service Credit Union. However, is this credit union the best option for you? It is the purpose of this article to provide a closer look at what they have to offer so that you can make an informed decision.

Our review of their website and terms and conditions revealed some interesting features. The following are some of the key points that caught our attention.

  • There may be a change in rates without prior notice.
  • Direct Deposit+ checking account rates are advertised with a .75% reduction.
  • To maintain their loan discount, members must maintain their tier qualifications.
  • The floor rate may apply.
  • Rates start at 8.99% APR.
  • Up to $50,000 can be borrowed.

What Is Service Credit Union?

A community can improve its standard of living through the pooling of resources that gives credit unions their existence. When compared with traditional financial institutions, these organizations typically offer members more favorable loan rates and terms, reduced fees, and increased savings opportunities through their not-for-profit model.

Located in Portsmouth, New Hampshire, the credit union offers financial solutions to its members. The number to reach them is (800) 936-7730.

The Better Business Bureau does not accredit Service Credit Union, despite its A+ rating. Over the past three years, the company has received an average of 11 customer reviews and 33 complaints have been resolved. As a result, customers have given this company a one-star rating.

How Does Service Credit Union Work?

In the United States, there are several branches, including in New Hampshire, Falmouth (Massachusetts), and Grand Forks Air Force Base (North Dakota). In addition, there are several branches located in Germany.

In the CO-OP network, there are over 5,000 shared branches that are open to the public. Using these shared branches for assistance is not possible, but you can use them to open an account. The CO-OP and Allpoint ATM networks provide free access to over 85,000 ATMs combined.

How To Qualify


Membership in Service Credit Union is open to those who:

  • Members of the military, veterans, or their families.
  • Work for the Department of Defense or are related to an employee
  • Employed by Select Employer Groups.
  • Members of the American Consumer Council.

To become a member, you must open a Primary Savings Account at Service Credit Union.

Service Credit Union BBB Reviews

Although this company has an A+ rating, it has not been accredited by the Better Business Bureau. Over the past three years, 11 customer reviews and 33 complaints have been resolved. Consequently, customers have given this company a 1-star rating.

Here are some reviews:

Frank C 09/21/2022

The worst lender ever. Since financing my motorcycle with them I have had issues with their payment system not taking my payment. Whether trying to pay through the online portal or over the phone, no matter which account it will not process my payments. Made my first payment over the phone, person confirmed it went through. Two weeks later the money still had not left my account. I called and the person I spoke with said it looked good on their end and the payment was processed. Two weeks later I get a call that I was 30 days past due and needed to make my payment.

I explained everything that occured to that point, I attempted to make my payment over the phone using two different accounts and the payment would not go through. I asked the rep if this would get reported to the credit bureaus and she said it shouldn’t because for 30 days the payment looked good and then it was reversed.

I was able to make the payment throuh the portal several days later. And I still ended up with a late payment on my credit report. I have been trying to pay my current payment for weeks with no luck. My portal was wiped out. Loan removed, payment accounts gone. Had to set it all back up and I still can’t make payments.

I get more idiots on the phone who can’t figure out why my payments won’t process. The most recent moron emailed me saying that first payment was reversed because customer advised it was unauthorized. What? How is that possible when I made the payment over the phone? And she attaches a form to fill out to set up ACH payments and said once it’s filled out my payments will process. Umm, I never called about setting up ACH payments you ******* ****! Smh. This is the worst lender I have ever dealt with.

Elaine P. 07/28/2022

Service Credit Union gave me a personal loan, which due to family member seriously hospitalized, I lost track online. When I called to make arrangements to catch up one month behind, my debit card was turned off until a payment goes through. Additionally, there is no availability to make arrangements for breaking up payments to catch up or to alleviate a loan payment in a crisis.

They don`t care, pay or lose access to your account and debit card. There is no bank in my area to go to in person, so, I wait on the phone, get cut off while trying to pay them after waiting at least 15 minute intervals. No way of buying food or necessities unless I go in person to take out cash from a teller? There is no bank in my area to go in person.

There is always at least 20 people at any given time ahead of you, when you call them Get this, they ask you questions to identify yourself which you have no access to answer online. We had these accounts for 35 years with direct deposit retirement going into it to pay our critical bills. Service Credit Union at any time for any late money takes it upon themselves to take money out at any time to make up the personal loan, which can cause bank charges and issues with paying key bills on time.

They let you know about it after the fact regular mail. Additionally, if you are more than 30 days late on the loan, not only your debit card is turned off, but access to the bank account website is blocked too. Hence, no access to see if money came in to pay them to catch up nor any oversight of other bills in auto pay going smoothly.

This is how Service Credit Union makes money on late fees, cuts you off from the account to accommodate payments. Last, I asked if something bounces due to lack of access to see if everything is being paid, you have to with no luck ask a reversal from the bank. This is a chain reaction, since fees and lateness to other bills can cause further damage than just being a bit more than 30 days late on a loan.

Service Credit Union FAQs

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How Much Does Service Credit Union Charge?

In addition to offering loans up to $50,000, Service Credit Union offers rates starting at 8.99% APR. It is important to keep in mind that their rates are subject to change without notice.

In addition to their advertised rates, they offer a .75% reduction for Direct Deposit+ checking account holders. To maintain your loan discount, you must maintain the qualifications for this tier.

Are There Any Prepayment Penalties?

There are no prepayment fees at Service Credit Union, so you can pay off your loan early without incurring penalties. Consequently, it is a great option for borrowers who wish to pay off their loans according to their schedule.

How Does Service Credit Union Affect Your Credit?

When it comes to applying for a loan, can be a confusing and intimidating process, especially if your credit score is low. Before making any decisions regarding your loan application, you should understand how the loan application process may affect your credit score.

To determine the interest rates and terms of your loan, most lenders will perform a soft credit check first. Your credit score won’t be affected. Once you decide to move forward with a loan application, the lender will need to do a hard credit inquiry to gain a full understanding of your credit history. Your credit score may be lowered as a result of these hard inquiries.

How To Cancel Service Credit Union

To get the most out of your loan, you need to be thoughtful and deliberate. After the funds are deposited into your account, the transaction cannot be reversed, be sure of your decision beforehand. Before moving forward with the loan, double-check everything to prevent any potential complications.

Are you having difficulty making ends meet? To help you get back on track, here are some helpful tips.

Despite your current circumstances, financial planning is essential for a bright future. Getting your finances in order and setting yourself up for success can be achieved by following a few simple steps.

  • Budgeting is the first step. As a result, you will be able to keep your spending under control, allowing you to pay for other essentials.
  • Consult a financial advisor as another great tip. You will be able to gain a better understanding of your different options as well as establish a customized plan that meets your individual needs.
  • Last but not least, try not to stress too much about debt. The majority of companies are accommodating and willing to work with customers to create a more manageable payment plan. For more information, please contact their customer service department.

Is Service Credit Union Legit Or A Scam?

Services Credit Union has been providing financial services to consumers for over 60 years. Despite having an A+ rating from the Better Business Bureau, it is not accredited by that organization. Based on 11 customer reviews and 33 complaints closed in the last three years, it received a 1-star rating out of five from customers. Most of the feedback regarding the company is negative.

The decision to take out a loan can be a significant one. There are many factors to consider, such as interest rates and repayment terms. This is why it is important to do your research and compare the options offered by different lenders. In addition, reviewing customer reviews can help you make the best decision and avoid taking out a loan that you cannot afford.

Have you worked with before? Let us know how your experience was in the comments below!

Service Credit Union Review
  • Service Credit Union

Service Credit Union Summary

Services Credit Union has been providing financial services to consumers for over 60 years. Despite having an A+ rating from the Better Business Bureau, it is not accredited by that organization. Based on 11 customer reviews and 33 complaints closed in the last three years, it received a 1-star rating out of five from customers. Most of the feedback regarding the company is negative.

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Felicia Valentine is a force of nature. She volunteers her time at the local homeless shelter. Felicia also has a degree in theology, and she grew up in the Midwest. Her parents were both class action attorneys. Felicia is always looking to help others, and she hopes to make the world a better place for everyone.

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